Shipping & delivery
Every Eloena order is prepared with care and sent with tracking, wherever you are in the world.
Order tracking
Live statusFollow your order to your door.
Your tracking details arrive by email as soon as your order is dispatched. Use them on the order tracking page to see where your parcel is at any time.
Opens the order tracking page
Frequently asked questions
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Does Eloena ship worldwide?
Yes. Eloena offers worldwide delivery.
Available shipping options for your destination will be presented at checkout.
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How long does delivery take?
- U.S. orders: typically 4–10 business days.
- International orders: typically 8–14 business days.
In some cases, delivery may require up to 8–16 business days.
We always endeavour to ensure your order reaches you as promptly and securely as possible.
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Will my pieces arrive together?
Where possible, your pieces will be prepared and dispatched together.
If your order is fulfilled from more than one location, pieces may arrive separately. Tracking details will be provided for each shipment.
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How do I track my order?
Once your order has been dispatched, you will receive a confirmation email with your tracking details.
You may also follow its progress at any time through the order tracking page.
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How long does order processing take?
Orders are typically prepared for dispatch within 1–3 business days.
During periods of higher demand, preparation may require up to 5 business days.
Once your order has been dispatched, tracking details will be sent to you automatically.
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Can I change or cancel my order?
Changes or cancellations may be requested within 24 hours of placing your order.
Please contact Eloena Client Services as soon as possible. After this period, we may be unable to amend or cancel an order once preparation has begun.
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My order has not arrived. What should I do?
If tracking shows your order as delivered but it has not arrived, please check with your household, neighbours or local carrier.
If it remains unlocated, contact Eloena Client Services and we will assist with the next steps.
No answer matches that yet.
Try a shorter word or another topic, or write to client care and we will answer personally.
The Eloena standard
Every order is prepared with care and dispatched with tracking details, so you can follow it from our hands to yours.
Client care
- Support hours Monday–Friday, 09:00–18:00
- Typical response Within a few hours during support hours
If you still need assistance, write to Eloena Client Services with your order number and the details of your enquiry. We will respond personally.