Refund policy
Last updated: October 23, 2026
Returns & Exchanges
All Eloena purchases are final. We do not accept voluntary returns or exchanges for changes of mind, personal preference or incorrect size selection.
Please review your selection and our Size Guide before ordering. For sizing assistance, contact Client Care before purchase.
Final Sale Items
Pieces marked Final Sale are not eligible for voluntary returns or exchanges. Damaged, faulty or incorrect items are handled as outlined below.
Damaged, Faulty or Incorrect Items
We inspect every Eloena piece before dispatch. If your item arrives damaged, faulty or different from your confirmed order, please contact Client Care within 7 days of delivery with your order number, a brief description and clear photographs.
If you use our contact form, send photographs by replying to our response email. Each case is reviewed individually to determine an appropriate resolution.
Store Credit
Store credit may be offered in qualifying cases following review by Client Care. It does not replace a refund you are legally entitled to unless you agree.
Contact
Monday–Friday, 09:00–18:00 Eastern Time (ET)